Achieving Cooperation under Privacy Concerns

Achieving Cooperation under Privacy Concerns

Two players choose whether to cooperate on a project. Each of them is endowed with some evidence, and if both possess a sufficient amount, then cooperation is profitable. In order to facilitate cooperation, the players reveal evidence to one another. However, some players are concerned about privacy, and so revelation of evidence that does not result in cooperation is costly. We show that in eq...

Competition for Information under Privacy Concerns

Ramnath K. Chellappa Goizueta Business School Emory University Atlanta, GA 30322-2710 [email protected] Raymond G. Sin School of Business and Management Hong Kong University of Science and Technology Clear Water Bay, Hong Kong [email protected] Abstract Due to inherent privacy concerns, online personalization services such as those offered through toolbars and desktop widgets, are characterized by ‚n...

E-service quality competition through personalization under consumer privacy concerns

One important factor that determines the quality of web-based customer service is the ability of a firm’s website to provide individual caring and attention. In this sense, online vendors try to offer varieties of web-based personalization. However, many previous studies show that there is an obvious trade off between personalization and customer privacy. The main objective of this research is,...

Shifts in Privacy Concerns

This paper explores how digitization and the associated use of customer data have affected the evolution of consumer privacy concerns. We measure privacy concerns by reluctance to disclose income in an online marketing research survey. Using over three million responses over eight years, our data show: (1) Refusals to reveal information have risen over time, (2) Older people are less likely to ...

Privacy and Security Concerns